• Call Center Representative

    Job Locations US-TX-Colleyville
    Job ID
    2017-1090
    Category
    Administration
    Type
    Regular Full-Time
  • Overview

    Founded in 2009, Low T Center has quickly evolved into a pioneering and innovative medical practice model. The physicians at Low T Centers exclusively diagnose and treat men with low testosterone. As demand for information about testosterone therapy grows, Low T Center has established itself as a leader in treatment and public awareness.We are committed to creating a friendly, efficient environment for the diagnosis and treatment of low testosterone in men. Our commitment to providing quality care and outstanding patient experience starts with you!

    Responsibilities

    POSITION RESPONSIBILITIES

    • Following a suggested script, obtains complete information from the patient to facilitate the prompt and accurate setting of appointments.
    • Achieve goals for appointments
    • Communicates accurate information to all customers in a professional, caring manner.
    • Maintains confidential information at all times. Consistently performs in a manner to ensure compliance with HIPAA Standards.
    • Incoming information from e-mails or faxes must be consistently responded to within departmentally defined response standards.

    Qualifications

    MINIMUM REQUIREMENTS

    • High School degree.
    • 1-3 years prior Customer Service / Call Center experience.
    • E-commerce background - email, internet and chat.
    • Typing speed: 30 wpm.
    • Able to meet deadlines
    • Excellent oral and written communication skills
    • Excellent organizational skills

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