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Call Center Representative

Call Center Representative

Job ID 
2016-1083
Job Locations 
US-TX-Colleyville
Category 
Administration
Type 
Regular Full-Time

More information about this job

Overview

Founded in 2009, Low T Center has quickly evolved into a pioneering and innovative medical practice model. The physicians at Low T Centers exclusively diagnose and treat men with low testosterone. As demand for information about testosterone therapy grows, Low T Center has established itself as a leader in treatment and public awareness.We are committed to creating a friendly, efficient environment for the diagnosis and treatment of low testosterone in men. Our commitment to providing quality care and outstanding patient experience starts with you!

Responsibilities

POSITION RESPONSIBILITIES

  • Following a suggested script, obtains complete information from the patient to facilitate the prompt and accurate setting of appointments.
  • Achieve goals for appointments
  • Communicates accurate information to all customers in a professional, caring manner.
  • Maintains confidential information at all times. Consistently performs in a manner to ensure compliance with HIPAA Standards.
  • Incoming information from e-mails or faxes must be consistently responded to within departmentally defined response standards.

Qualifications

MINIMUM REQUIREMENTS

  • High School degree.
  • 1-3 years prior Customer Service / Call Center experience.
  • E-commerce background - email, internet and chat.
  • Typing speed: 30 wpm.
  • Able to meet deadlines
  • Excellent oral and written communication skills
  • Excellent organizational skills